Purchase Protection: Your peace of mind comes first

We know plans can change. By choosing our Purchase Protection, you secure a 100% refund of your order if an unforeseen event prevents you from attending.

What situations do we cover?

To request your refund, you must provide evidence of any of the following circumstances:

• Health and Wellness

  • Illness or physical injury.
  • Pre-existing medical conditions.
  • Pregnancy complications.

• Family and Personal Emergencies

  • Death of an immediate family member.
  • General emergency situations.
  • Home emergencies (major breakdowns, theft, etc.).
  • Theft of identity or travel documents.

• Transport and Mobility

  • Failure of public or private transport.
  • Flight disruption.

• Legal and Work Obligations

  • Court summons (jury duty, witness, etc.).
  • Withdrawal or emergency call from the Armed Forces or Emergency Services.

• External Factors

  • Adverse weather that prevents travel.
  • Fires or floods.

Note: We may consider other emergency circumstances at our sole discretion.

How does the process work?

1. 1

   Activate it

   You must select the "Secure your purchase" option only at the time of payment.

2. 2

   Report

   If you cannot attend, send us the documentary evidence of your situation to validate the refund.

3. 3

   Receive your money

   Once the request is approved, the refund will be credited to the same card you used for the purchase within 5 to 10 business days.